Shipping Policy

Fast & Free Domestic US, Canada Shipping

Shipments within the US and Canada are fulfilled from our warehouses across the US as soon as your order is verified, it may take up to 48 hours to process and ship your order during business days (Monday – Friday).

• We are aiming to have your order dispatched from our facility within 1-2 business days. However, it may take longer, particularly during the peak season around year-end or sales.
• After your order has been dispatched, delivery time within the United States is 10-15 business days. Please keep in mind that during holidays or limited edition launches, this time may vary.
• For all domestic US, Canada orders, We offer our free standard shipping (10-15 Business Days).
• To ensure the best delivery service, we ship using the top carriers (DHL, USPS, UPS).
• I will inform you about the expected delivery date during checkout. Please note that shipments are only processed on US business days.

Additionally, we will send you an email the moment your shipment is handed over to shipping provider (typically within 3-5 business days). They will provide you with a tracking number so you can follow your shipment throughout its journey.

Domestic UK Shipping

Shipments within the UK are fulfilled from our warehouses across the UK as soon as your order is verified, it may take up to 48 hours to process and ship your order during business days (Monday – Friday).

• We are aiming to have your order dispatched from our facility within 1-2 business days. However, it may take longer, particularly during the peak season around year end or sales.
• After your order has been dispatched, delivery time within the United Kingdom is 10-15 business days. Please keep in mind that during holidays or limited edition launches, this time may vary.
• For all domestic UK orders, We offer our free standard shipping (10-15 Business Days).
• To ensure the best delivery service, we ship using the top carriers (DHL, USPS, UPS).
• You will be informed about the expected delivery date during checkout. Please note that shipments are only processed on UK business days.

Additionally, we will send you an email the moment your shipment is handed over to shipping provider (typically within 1-2 business days). They will provide you with a tracking number so you can follow your shipment throughout its journey.

International Shipping

For customers that do not live in the US, Canada & UK, we offer UPS & DHL International Shipping calculated in real time when you enter checkout. We ship via UPS & DHL. Depending on your country, import/customs fees may be applied to your order. Sp5der Hoodie is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the US. Standard International Shipping (5-7 Business Days) When your tracking number becomes available, you will receive a notification via email to track your order.

Information About Customs

All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Please note that we are not held liable for any customs fees in your country, hold times, or incorrect shipping information provided. Allow 1 to 2 business days for processing your order to receive your tracking number. Note: If you order multiple items, they may be shipped separately to ensure they get to you as fast as possible. In this case, you will be given individual tracking codes so you know exactly where your order is!

Lost Package

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order, we are not held responsible if your package has been misplaced. Stolen/lost packages are nonrefundable. If you have any questions, don’t hesitate to get in touch with us at info@officialsspiderhoodie.store and we will try our best to assist you with this matter.